RETURN POLICY

Frequently Asked Questions

Is it free shipping?

Yes! We offer free shipping all our Sauna Rocket models.  Some accessories, if purchased sepately, do not apply.  

Can I get support if the product is defective?

Yes!  We offer a limited warranty on our product for 1-year and continued support after that for most aspects of the product.  Our customers rave about our customer support and enjoy a long product life cycle.

How long does the Sauna Rocket take to heat up and how hot does it get?

The Sauna Rocket will be ready for use in 10-15 min and reach maximum heat around 25 min.  The temperature range wil vary slightly based on envrionmental conditions but you can expect an extremely hot and steamy sauna experience at 90-95% humidity (which makes the temperature feel much hotter) around 120-130 F.  Our dual steamer system is the hottest and most powerful protable steam sauna on the market!

When will I receive notification of my shipment?

Yes!  You will receieve information that tracks your order status and shipment. 

How do I clean the Sauna Rocket?

The Sauna Rocket requires minimum maintance.  The tent cabin should be left open to air dry in between uses.  The tent should be wiped down and cleaned with a gentle or eco style cleaner every few weeks (depending on use frequency).  Any free standing water in the floor tray should be removed after each use.

What is your return policy?

We offer a 30-day no questions asked return policy.  You are responsible for shipping the product back to us.  Contact support for any further questions:  info@saunarocket.com

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